SHIPPING POLICY
At Khy Hair, we carefully prepare each order to ensure your hair arrives ready for you. Processing times vary depending on whether your item is ready to ship, made to order, or specially sourced.
Please review the processing times below before placing your order.
PROCESSING TIMES
Processing times are subject to change. Please review the product description for the most current processing timeframe before placing your order. Processing times may be extended during holidays, peak order periods, or other circumstances that affect production.
READY-TO-SHIP
Ready-to-ship items are already in stock and available to leave our facility.
Orders containing ready-to-ship items are typically processed and shipped within 1–3 business days.
Please note that processing time is separate from shipping transit time.
THE HIGHLIGHT EDIT
Highlight Edit pieces are made to order.
Please allow 18–21 business days for processing and production before your order is shipped.
The 18–21 business day timeframe does not include shipping transit time.
VIRGIN HAIR
Virgin hair is typically processed within 6–10 business days before shipment.
Certain lengths, textures, wigs, or specialty orders may require additional production time. For example, longer or custom pieces may need to be made specifically for your order.
If additional processing time is required, we will contact you using the information provided with your order.
SHIPPING
Once your order has completed processing, it will be shipped using the shipping method selected at checkout.
We offer Ground and Expedited shipping options when available.
Estimated shipping transit times are displayed at checkout when available. Shipping transit time begins after your order has completed processing and does not include processing or production time.
For the security of your order, all Khy Hair deliveries require a signature upon delivery.
EXPEDITED SHIPPING
Expedited shipping is available for customers who would like a faster carrier transit time.
Expedited shipping does not shorten processing or production time. Selecting an expedited shipping method does not mean your order will be processed sooner or shipped immediately.
For example, if an item requires 10 business days to process and you select expedited shipping, the expedited shipping timeframe begins after the 10-business-day processing period has been completed.
ORDER TRACKING
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
Tracking information may take some time to update after your package has been scanned by the carrier.
Please use the tracking information provided to monitor the progress of your shipment.
SHIPPING DELAYS
Shipping and delivery dates are estimates and are not guaranteed.
Khy Hair is not responsible for delays caused by shipping carriers, weather, natural disasters, holidays, incorrect or incomplete shipping information, lost or delayed carrier scans, or other circumstances outside of our control.
Once an order has been transferred to the shipping carrier, any carrier-related delays must be addressed with the carrier. We will do our best to assist you when possible.
INCORRECT SHIPPING INFORMATION
Please carefully review your shipping address before completing your order.
Khy Hair is not responsible for delays, additional shipping charges, or packages delivered to an incorrect address due to incorrect or incomplete information provided at checkout.
If you notice an error in your shipping address, please contact us as soon as possible at hello.khyhair@gmail.com. We cannot guarantee that an address can be changed after an order has been placed or shipped.
BILLING AND SHIPPING INFORMATION
For security and fraud-prevention purposes, the billing address and shipping address provided with an order must match. Orders with billing and shipping addresses that do not match may be cancelled and refunded.
PACKAGE PROTECTION
Package protection may be available at checkout through Route. Route provides protection for eligible orders that are lost, stolen, or damaged in transit.
Customers who decline package protection are responsible for risks associated with loss, theft, or damage after the order has been transferred to the shipping carrier. Khy Hair is not responsible for carrier-related loss, theft, or damage to orders after shipment.
If your order is protected by Route and you experience a covered issue, please file a claim directly through Route.
LOST, STOLEN, OR DAMAGED PACKAGES
Once an order has been transferred to the shipping carrier, Khy Hair is not responsible for carrier-related delays, loss, theft, or damage. Customers should contact the shipping carrier regarding carrier-related issues and may file a claim with the carrier or Route, if package protection was selected.
If your tracking information indicates that your package has been delivered but you cannot locate it, please first check with household members, neighbors, and the carrier. Khy Hair is not responsible for packages that are confirmed as delivered by the shipping carrier. Signature confirmation may be used as proof of delivery.
If your package arrives damaged, please contact us as soon as possible and provide photographs of the packaging and items received. If Route Package Protection was selected, you may also file a claim through Route.
QUESTIONS ABOUT YOUR ORDER
If you have questions about your order or its shipping status, please contact us at: hello.khyhair@gmail.com